Dental Receptionist / Patient Coordinator

Full-Time | Hone Family Dental |South Hill – Spokane, WA

A patient’s experience begins the moment they walk through our door — or hear your voice on the phone. The front office sets the tone for trust, comfort, and confidence.

Our busy, privately owned dental practice in Spokane’s South Hill is looking for a warm, organized, and compassionate Dental Receptionist / Patient Coordinator to join our team full-time. You’ll work alongside our current front desk team members, so you’ll always have support while playing a key role in delivering an exceptional patient experience.

If you have dental front office experience, communicate with confidence and kindness, and love helping patients feel informed and cared for — we’d love to meet you.

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What You’ll Do

Front Desk & Office Flow

· Greet patients warmly and manage a multi-line phone system

· Schedule and maintain the daily appointment calendar

· Coordinate smooth communication between front and back office team members

· Maintain a professional, welcoming reception area

· Protect patient privacy and confidentiality

Accounts Receivable

· Collect payments at time of service

· Manage accounts receivable and follow up on past-due balances

Patient Care & Treatment Coordination

· Present treatment plans and answer patient questions

· Clearly explain insurance benefits and financial responsibilities

· Schedule and confirm treatment and recall appointments

Insurance & Billing

· Verify completed procedures with the dentist and cross-check codes in Dentimax

· Submit and track insurance claims

· Ensure billing accuracy and timely payment processing

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Schedule

· Monday through Thursday

· Every other Friday

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Why Join Our Practice?

· Friendly, supportive team environment

· Patient-focused, high-quality care

· Privately owned, close-knit practice

· A workplace where your professionalism and personality truly matter

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Qualifications

· Minimum 1 year of dental front office experience required

· Fluent in English

· Understanding of dental insurance and fee-for-service practices preferred

· Strong organizational and communication skills

· Friendly, professional phone etiquette

· Detail-oriented and dependable

Compensation: $20-$30 per hour based on experience.

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If you enjoy working in a collaborative dental team and want to make patients feel welcome, informed, and confident from their very first interaction — we’d love to hear from you!